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Clearwave Legacy

VETERAN-OWNED • SERVICE-FOCUSED

PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy covers information ClearWave Water Solutions collects from users and visitors of https://clearwavewater.com and related services. ClearWave Water Solutions respects your right to privacy and is committed to protecting your privacy including securely handling your personal information. This privacy policy sets out details of the information that we may collect from you and how we may use that information.

By using the Services and agreeing to this Privacy Policy, you are consenting to the collection, use, disclosure and other handling of your information as described below.

If you live in the European Economic Area, the Controller of your personal data is ClearWave Water Solutions with its principal place of business at 249 Central Park Ave Suite 300-30, Virginia Beach, VA 23462

Information we collect from you

When you visit our website, we may collect or ask you to provide certain information to use in a variety of ways. This information may include: personal information — representing any information that identifies you such as name, organization, job title, email address, or phone number.

Mobile Subscriber Information

Your Mobile Information will NEVER be shared with other parties under any circumstances. This includes no sharing with third parties, affiliates, or for marketing or promotional purposes.

SMS Messaging

Effective Date: 1-1-25

At ClearWave Water Solutions, your privacy is critically important to us. This Privacy Policy explains
how we collect, use, and protect your personal information when you opt into our SMS messaging
program. By opting into our SMS service, you agree to the terms outlined below, which are in
compliance with the latest 2024 regulations under the Telephone Consumer Protection Act
(TCPA) and theCampaign Registry guidelines.

1. Information We Collect

When you opt-in to receive SMS messages from us, we collect the following information:

  • Phone Number: The mobile number provided during the opt-in process.
  • Message Interaction Data: Includes information such as delivery status, response data,
    and message engagement rates.
  • Consent Data: We maintain records of when and how you provided consent to receive SMS
    messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information

We use your information to:

  • Send text messages based on the preferences you indicated when opting in, such as
    promotional offers, updates, or alerts.
  • Ensure compliance with federal regulations, including the TCPA.
  • Monitor and improve our SMS services by tracking engagement metrics.

Your information will only be used for the purpose specified at the time of opt-in and will not be
used to send unrelated messages.

3. One-to-One Consent Requirement

In line with FCC regulations (March 2024), your SMS opt-in applies to communications from
ClearWave Water Solutions only. Your consent to receive SMS messages is specific to our company and
does not extend to third-party businesses or affiliates unless explicitly stated and separately
agreed upon.

4. Message Frequency and Data Rates

The number of messages you receive will vary based on your preferences and continued interaction with our services,
but you will receive no more than 3 initial messages per week. Please note that
message and data rates may apply depending on your mobile carrier and plan. We encourage you to review
your carrier’s terms for more details on messaging fees.

5. Opt-Out Instructions

You can opt out of our SMS service at any time by replying with “STOP” to any message you receive
from us. Once you opt out, you will immediately cease receiving further messages unless you opt
back in. For help, you can reply with“HELP” or contact us directly at support@clearwavewater.com, joshua@clearwavewater.com or
(757) 982-8798.

6. Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your
explicit consent. We may, however, share your information with trusted third-party service
providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such
parties are bound by strict confidentiality agreements and are prohibited from using your data for
any purpose other than SMS delivery.

In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register
your number with the National DNC Registry. If you are on the DNC Registry, we will not send you
promotional SMS messages unless you have provided express consent to do so.

7. Security of Your Information

We take reasonable measures to protect the information you provide from unauthorized access,
disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the
absolute security of your data during transmission or storage.

8. Record-Keeping and Proof of Consent

As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins
and opt-outs, including timestamps and the method of consent. These records are kept securely
and may be used to demonstrate compliance with regulatory requirements if needed.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will
be communicated via SMS or on our website. Continued use of our SMS service after any changes
indicates your acceptance of the revised policy. Please check back periodically to stay informed of
any updates.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you
can contact us at:

Links:

Key 2024 Compliance Elements:

  • One-to-One Consent: Consumers are only giving consent to receive messages from the
    specific business they opt into, not from multiple parties
  • Clear Disclosures: The policy includes clear language about the nature of the messages,
    frequency, potential charges, and opt-out mechanisms
  • Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections
    apply to SMS, making it clear that businesses must adhere to DNC regulations
  • Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of
    consent and clear guidelines on how data is shared for operational purposes.

This updatedPrivacy Policy example aligns with current 2024 TCPA and FCC guidelines, ensuring
your business remains compliant while fostering transparency with consumers.

Information provided/submitted by you

  • Contact details, such as name, address, email address, organization, job title, services request details, or phone number.
  • Information we get from your use of our services
  • Information from third parties
  • Automatically collected information
  • Cookies and similar technologies (i.e Google Analytics)
  • Devices (i.e. IP address)
  • Logs
  • Location information
  • Online analytics providers (i.e. Google Analytics)
  • Advertising technology providers
  • Do not track disclosure
  1. How we use your personal information

ClearWave Water Solutions may use your Personal Information to:

  • Create and manage your account when you register, use our services;
  • Verify your identity and accessibility to our service;
  • Provide you with technical and customer support;
  • Communicate with you and manage your service participation;
  • Evaluate and improve the quality of our products, services and websites;
  • Provide you with a customized experience when you visit our website;
  • Provide our service;
  • Enforce our legal rights or comply with legal requirements;

ClearWave Water Solutions may combine personal information from one service with information, including personal information, from other sister services – or from third parties.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

  1. What legal basis do we rely on to process your Personal Information?

Consent

When you receive our promotional material or when you link your ClearWave Water Solutions account to your Social Network account, you consent that your Personal Information will be processed by us and we rely on this consent. You have the right to withdraw consent at any time. We will stop to process data after consent is withdrawn, where consent is the only legal basis for processing.

 

When you fulfill a contract

ClearWave Water Solutions will also process your Personal Information when we need to fulfill a contract with you.

 

Legitimate Interest

ClearWave Water Solutions also processes your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights.

Our legitimate interests include:

  • Ensuring the security and integrity of our Services and in ensuring that our websites and apps operate effectively;
  • Providing services to our customers;
  • Protecting customers, employees and other individuals and maintaining their safety, health and welfare;
  • Promoting, marketing and advertising our products and services;
  • Sending promotional communications which are relevant and tailored to individual customers;
  • Understanding our customers’ behavior, activities, preferences, and needs;
  • Improving existing products and services and developing new products and services;
  • Handling customer contacts, queries, complaints or disputes; and
  • Fulfilling our duties to our customers, colleagues, shareholders, and other stakeholders.

Processing data

ClearWave Water Solutions may process your data to comply with our legal and regulatory obligations such as preventing, investigating and detecting crime, fraud or anti-social behavior and prosecuting offenders, including working with law enforcement agencies. Your data may be processed in order to satisfy the applicable law or enforceable governmental request.

  1. Your rights

Whenever you use our services, we strive to provide you with access to your personal information that we process. Moreover, you can update it if it is not correct or delete it so it can be removed from our system – unless we are obliged to keep that information for legitimate business or legal purposes.

You have additional rights such as to restrict the processing of your personal data in certain ways, to obtain a copy of your personal information in a commonly used electronic forms, to object to certain processing of your personal information by us, including opting out of any marketing communications that we may send you and to ask for your data to be made portable.

If you wish to exercise any of the above rights, please contact us using the contact details set out below. For the protection of your privacy and security, our Compliance team shall take every reasonable step to ensure that your identity is verified before granting access, or rectification, or deletion.

  1. Accessing and deleting your personal information

Please note that ClearWave Water Solutions reserves the right to remove from our database, Information which includes any content that we consider to be illegal or offensive.

In general, we do not collect account information from clients other than for processing customer transactions and contacting them to coordinate services.

However, if you would like to permanently delete your account, you can send an email to our Data Protection Officer (DPO) (see below) with the subject line “Permanently delete my information and account.” Please do not forget to tell us who you are.

  1. Who do we share your personal information with?

We do not share personal information with companies, organizations and individuals outside of ClearWave Water Solutions and sister organizations (stated above), except for the following services:

  • For external processing – We will provide personal information to our sub-processors based on our instructions and in compliance with our Privacy Policy and any other appropriate security measures.
  • For legal reasons – We will share personal information with companies, organizations or individuals outside of ClearWave Water Solutions if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary.
  • Storage information and transfers
  • All Personal Information which you supply to us is generally stored and kept on our secure servers.

However, due to the nature of our global business and the technologies required, your personal information may be transferred to our approved third-party service providers, subcontractors and partners outside the EEA, in countries where there may be a lower legal level of data protection. In such situations, we have put in place technical and security measures to prevent the loss or unauthorized access of your personal information including transfer the minimum amount of data necessary, “anonymize” where possible and enter legal contracts to aim to ensure these third parties handle your personal information in accordance with this Privacy Policy and the European levels of data protection. However, whilst we have used our best efforts to ensure the security of your information, please be aware that we cannot guarantee the security of information transmitted over the Internet.

  1. Managing your personal information

We retain your information as long as your account is active or as needed to provide your services or we have an ongoing legitimate business need to do so. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We store your information as long as is necessary for the purpose for which we have collected it. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if it is possible (e.g. your personal information is stored for backup archives) then will securely store your personal information and isolate it from any further processing until the deletion/erasure is possible.

  1. How we protect your personal information

ClearWave Water Solutions has taken appropriate technical and organizational measures to protect your data from misuse, unauthorized or unlawful access, alteration, loss, damage or destruction. These measures include:

Physical safeguards with locked doors and file cabinets and controlled access to our facilities and secure destruction.

Technology safeguards like use of anti-virus and protection software, data encryption and monitoring of our systems and data centers so to comply with our Information security policy including periodically review our information collection, storage and processing practices, including physical security measures;

Organizational safeguards like awareness and training on security and privacy to make sure employees understand the importance and measures to protect your data.

  1. Third party links and services

The services may contain links to third-party websites, applications and services, including social media services, as well as embedded images or other third-party content and features. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. We are not responsible for the content, features, security or practices of any third parties. We do not vet, endorse, or make any representations about third parties or their websites, applications or services. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy.

  1. Children and minors

ClearWave Water Solutions’ site is not directed to, nor we do knowingly collect information from children under the age of eighteen (18).

 

  1. Contact Us

If you have any requests, questions, comments, or concerns regarding our Privacy Policy, please

Write to us:

ClearWave Water Solutions

249 Central Park Ave Suite 300-30, Virginia Beach, VA 23462

Physical safeguards with locked doors and file cabinets and controlled access to our facilities and secure destruction.

Technology safeguards like use of anti-virus and protection software, data encryption and monitoring of our systems and data centers so to comply with our Information security policy including periodically review our information collection, storage and processing practices, including physical security measures;

Organizational safeguards like awareness and training on security and privacy to make sure employees understand the importance and measures to protect your data.

  1. Changes to this Policy

We may update or amend our Privacy Policy from time to time to comply with the law or to meet our changing business requirements. Please review the changes carefully. We will post any privacy policy changes on this page and, if the changes are significant, we will take appropriate measures to inform you, consistent with the significance of the changes we make. By continuing to access the Website and using the Services, your access and use will be subject to those updates and amendments.