Our experience was overall very positive when it comes to the systems we got (Sediment filter, ClearWave Terra to address acidity, ClearWave Ferro to remove iron and soften water, UV light system to deal with bacteria, and an under the sink reverse osmosis system for drinking water in our kitchen) and their installation.
The overall system price was competitive and the company was responsive and organized, including in their follow-ups regarding installation scheduling. The installation was split over two visits (the second for the installation of the under the sink reverse osmosis system that was not available with the rest of the equipment), and for both visits the technician responsible for the installation (Kierre) showed-up right on time and was extremely professional, including in demonstrating how to configure and use the system.
Overall I would definitely recommend them when it comes to overall system, installation and professionalism.
The one other addition to our system was signing up for their yearly maintenance plan, and this part would have benefited from a little more transparency. The documentation we were initially provided listed a specific price for their standard maintenance plan, which is the one we ended-up selecting, while the plan we ended-up being quoted was $125 more expensive per year and required a 3-year commitment. I appreciate that the early quote might have been based on an earlier year pricing and we could have lowered the price we paid by selecting a 5-year plan, but we felt that a 3 years commitment was already long. I would recommend that they be more up-front about the pricing of their maintenance plans, but overall we had a positive experience and this won't refrain me from recommending them